Complaints

Spark Commodities Pte Ltd (“Spark”) is committed to providing customers and stakeholders with robust price assessments, across assets and asset classes, that are free of conflicts of interest and comply with relevant laws, regulations and the IOSCO Principles for Oil Price Reporting Agencies.

Spark does, however, recognise that market participants may have questions about Spark Prices, wish to request a price review or lodge a formal complaint.

In respect of reviews, challenges or questions about published price assessments or methodologies please email governance@sparkcommodities.com or get in touch with your usual Spark contact.

If you would like to raise a formal complaint, please ensure you have read the below Complaints Handling Policy and use the Complaints Form to submit your complaint.